Cookies Policy — Winline CRM
Effective date: August 11, 2025
This Cookies Policy explains how Winline Technologies Private Limited (“Winline”, “we”, “us”, “our”) uses cookies and similar technologies on our websites and in the Winline CRM web application (collectively, the “Service”). For how we handle personal data more broadly, see our Privacy Policy.
2) How we use cookies
- Strictly necessary — required to sign in, route requests, prevent fraud, and keep the Service secure (e.g., session management, CSRF protection, load balancing).
- Preferences — remember choices like language, timezone, UI density, and your cookie settings.
- Analytics & performance — measure usage, diagnose errors, and improve features (aggregated usage metrics, page performance, crash diagnostics).
- Marketing (websites only) — measure the effectiveness of our marketing on winlinetech.com subdomains. We don’t use marketing cookies inside the authenticated CRM app interface.
Some cookies are set by us (“first-party”), and some by partners (e.g., analytics or payment processors) (“third-party”).
3) The cookies we set (illustrative)
| Category | Examples | Purpose | Typical retention |
|---|---|---|---|
| Strictly necessary | session_id, csrf_token, lb_route |
Authenticate users, maintain sessions, protect against CSRF, route traffic. | Session or up to 24 hours |
| Preferences | locale, tz, ui_mode, cookie_consent |
Remember language, timezone, theme, and your cookie choices. | Up to 12 months |
| Analytics & performance | analytics_id, page_view |
Understand usage, improve reliability, and fix errors. | 3–13 months |
| Marketing (websites) | campaign_src, referrer_tag |
Measure campaign performance, attribute visits. | Up to 6 months |
Names and durations can change as we improve the Service. The examples above are illustrative, not exhaustive.
4) Your choices & controls
- Consent banner / settings: On our public sites, you can accept, reject, or customize non-essential cookies. You can revisit your choices anytime via the “Cookie Settings” link in our footer (where available).
- Browser controls: Most browsers let you block or delete cookies. See your browser’s help pages. Blocking essential cookies may break sign-in or core features.
- Do Not Track: Many browsers offer DNT. Because there isn’t a common industry standard, we may not respond to DNT signals.
- Mobile identifiers: Your device may let you reset or limit advertising IDs in OS settings.
5) Legal basis (where applicable)
Where required (e.g., in the EU/EEA/UK), we use consent for non-essential cookies and rely on legitimate interests or contractual necessity for strictly necessary cookies that enable the Service.
6) Third-party cookies
Some features integrate third-party services (for example, analytics, payments, or customer support widgets) that may set their own cookies. We don’t control these cookies; please review the providers’ policies. We aim to limit third-party cookies inside the authenticated CRM app.
7) How long cookies last
Cookies are either session (deleted when you close your browser) or persistent (stay until they expire or you delete them). We choose durations that are proportionate to the purpose and security needs, and we periodically review them.
8) Updates to this policy
We may update this Cookies Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates apply prospectively from the “Effective date” above.
9) Contact us
Questions about cookies? Contact Support
TL;DR: We use essential cookies to run the CRM and optional cookies to improve performance and measure what’s working. You can control non-essential cookies in the banner/settings and via your browser. Blocking essentials may break sign-in or core features.