Refund Policy — Winline CRM

1) 30-Day Refund Window

• You may request a full refund within 30 calendar days of the charge date.
• No refunds are provided after 30 days (except where required by law).

2) What Qualifies (within 30 days)

A refund may be approved when you provide a clear, reproducible reason such as:

• Feature not available as described on our website/docs at the time of purchase.
• System misbehavior (bugs, errors, or failures) that materially prevents normal use as advertised.
• Critical performance issues attributable to Winline (not third-party services, your environment, or custom code).

We may request details (screenshots, steps to reproduce, timestamps/logs) to verify the issue.

3) What Does Not Qualify

• Change of mind, no longer needed, or product not used.
• Requirements that were not documented or not part of our stated features.
• Issues caused by third-party providers, unsupported environments/browsers, network/firewall rules, or customizations outside our guidance.
• Billing mistakes initiated on your end (e.g., duplicate purchases), unless required by law.

4) Subscriptions, Renewals, Upgrades

• Monthly/Annual plans: eligible for a full refund only within 30 days of the charge (initial purchase or renewal).
• Upgrades/Add-ons: refundable within 30 days if the qualifying reasons above apply.
• After 30 days: no partial or pro-rata refunds for unused time.

5) How to Request a Refund

Email support@winlinetech.com from your account email and include:

• Tenant name and registered email
• Invoice/transaction ID and charge date
• Your detailed reason for the refund and evidence (links, screenshots, steps)

Or submit requiest Online? Contact Support

We typically review within a few business days and will either propose a fix/workaround or approve the refund if the issue qualifies and cannot be reasonably resolved. Approved refunds are issued to the original payment method; bank/processor timelines may vary.

6) Data Access After Refund

• No data will be available after a refund is granted. Upon refund approval, your subscription is cancelled and all tenant access is disabled immediately.
• If you need a data export, request it before the refund is finalized. Once the refund is processed, we do not provide access or exports.
• We trigger deletion of Customer Data from active systems promptly after refund. Backups are purged automatically on their normal rotation cycles. We may retain minimal records required for legal, tax, and fraud-prevention purposes only.

7) Chargebacks

Please contact us first. Unauthorized chargebacks may lead to account suspension and data access holds while we investigate.

8) Exceptions & Legal

Nothing here limits any statutory rights you may have under applicable law. Winline may update this policy; changes apply prospectively from the effective date above.

TL;DR: Full refund within 30 days with a valid reason (feature not as described or system misbehavior). No refunds after 30 days. No data access after refund—ask for export before we finalize.